Refund policy

Easy Return Policy

At Deenimaal, we prioritize customer satisfaction and offer an Easy Return Policy under the following conditions:

Eligibility for Returns: Returns can be initiated within 1–3 days of receiving your order. Returns are accepted only in cases where:

  • An incorrect product was delivered.
  • The product received is damaged.

Return Process:

    • Initiate a Return Request: Contact our support team within 3 days of receiving your order to request a return.

    • Schedule Pickup: Once your return request is approved, we will arrange a pickup within 2–4 business days.

    • Condition of Returned Items: Products must be returned in their original packaging with seals intact to qualify for a refund or exchange.

Refund Process

  • Initiation of Refund: Refunds are processed only after the returned product(s) have been received and verified at our warehouse.

  • Condition for Refunds: Products must be delivered in their original packaging with seals intact. Upon successful verification, the refund will be initiated to your original payment method.

  • Processing Time: Once initiated, refunds may take 5–7 business days to reflect in your account, depending on your bank or payment provider.

Cancellation Policy

  • Order Cancellation: Orders can be cancelled before they are shipped. To cancel an order:

    • Contact Us:

    • Refund for Cancelled Orders: Once the cancellation is confirmed, a refund will be initiated to your original payment method. Please note that it may take 5–7 business days for the refunded amount to reflect in your account.

For any further assistance or queries regarding our Return, Refund, and Cancellation Policy, please feel free to reach out to our support team.